Privacy Policy

Welcome to The Getaway Lounge (TGL) Limited. We are committed to protecting and respecting your privacy. This Privacy Policy outlines the personal information we collect from you, why we collect it, how we safeguard it, and how you can exercise your rights.

Please take a moment to familiarize yourself with this policy as it sets out how we process any personal data we collect from you. If you have any questions or concerns regarding our Privacy Policy, please don’t hesitate to contact our team at [email protected].

  1. Your Privacy Matters

At The Getaway Lounge, we value your privacy and strive to ensure that your personal information is obtained and used in accordance with your preferences. We view the act of providing personal information as an act of trust, and we take this trust seriously.

In this policy, “personal information” refers to information or opinions about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether it is recorded in a material form or not. Examples of personal information include your full name, email address, and other information we may collect about your preferences.

We have implemented this Privacy Policy to comply with the European Union’s General Data Protection Regulation (GDPR) and the Data Protection Act 1998, reflecting the requirements and best practices of these regulations.

  1. Your Right of Access

You have the right to access and review the personal information we hold about you. If you would like to exercise this right, please contact The Getaway Lounge team using the contact details provided in this Privacy Policy. Please note that it may take up to 14 days to process your request.

In certain circumstances, we may determine that access to personal information is not permitted by law. Additionally, if you are requesting information held in electronic format or hard copies of personal information, reasonable handling or postage fees may apply.

  1. Changing and Deleting Your Information

If you wish to amend the information stored on our database or update your contact preferences, please contact The Getaway Lounge team using the contact details provided in this Privacy Policy. Please allow up to 14 days for your request to be processed.

You may also request the deletion of your personal information. We will make all reasonable efforts to comply with this request, except where legal obligations require us to retain certain information.

  1. Information We Collect

We collect the following information:

a. Information you provide to us: This includes information you provide when filling out sign-up forms or interacting with us through social media platforms. It encompasses details you provide when registering on our site, subscribing to our services, or reporting any issues.

b. Technical information: This includes your computer’s Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

c. Information about your visit: This includes the Uniform Resource Locators (URL) of the pages you visit, the clickstream data (the path you take through our site), page response times, download errors, length of visits to specific pages, page interaction information, methods used to navigate away from the page, and any phone number used to contact us.

  1. Information Third Parties Collect

Third-party vendors, such as Google, may use cookies to serve ads based on your previous visits to our website or other websites. This enables them and their partners to deliver targeted ads to you.

To opt out of personalized advertising, you can visit the Ads Settings page.

  1. Cookies

We use cookies on our website to enhance your browsing experience and improve our site. By using our website, you agree to the use of cookies. Cookies are small files that contain information transferred to your computer’s hard drive. They help us distinguish you from other users and enable us to provide a personalized and efficient browsing experience. To learn more about cookies, please visit the following websites:

  1. How We Use Your Information

We use the information we collect about you in the following ways:

a. Information you provide to us:

  • To provide the services you request from us.
  • To inform you about other services similar to those you have shown interest in.
  • To send you information about goods or services that may interest you, either directly or through selected third parties. If you are an existing customer, we will only contact you electronically (via email or SMS) with information similar to what you have previously shown interest in.
  • To notify you about changes to our services.
  • To optimize the presentation of content on our site for your specific needs.

b. Information we collect about you:

  • To administer our site and ensure smooth operations, including troubleshooting, data analysis, testing, research, statistics, and surveys.
  • To improve our site and provide a more effective browsing experience.
  • To enhance the security and safety of our site.
  • To measure and understand the effectiveness of advertising campaigns and deliver relevant ads to you and other users.
  • To provide personalized suggestions and recommendations for goods or services that may interest you or other users.

c. Information we receive from other sources: We may combine the information we receive from other sources with the information you provide to us and the information we collect about you. This combined information will be used for the purposes outlined above, depending on the types of information we receive.

  1. How We Share Your Information

With your consent, we may share your personal information with the following parties:

  • Analytics providers such as Google and other search engine providers who assist us in improving the functionality and performance of our site.

We may disclose your personal information to third parties in the following cases:

  • In the event of selling or acquiring any business or assets, we may need to disclose information to the involved parties.
  • If we have a legal obligation to disclose or share your personal data.

Please note that if you follow any links provided by The Getaway Lounge to other websites, those websites have their own privacy policies, and we are not responsible for their practices or policies.

  1. Storage and Security of Your Personal Data

All information you provide to us is stored on our secure servers. However, please be aware that transmitting data over the internet is not entirely secure, and we cannot guarantee the absolute security of your data during transmission. We have implemented strict procedures to prevent unauthorized access and ensure the security of your information.

  1. Your Rights

You have the right to request that we do not process your personal data for marketing purposes. We will inform you before collecting your data if we intend to use it for marketing purposes or share it with third parties for such purposes. You can exercise your right to prevent such processing at any time by contacting us.

  1. Cookies Policy

Our website uses cookies to enhance your browsing experience and improve our site’s functionality. By continuing to browse the site, you consent to the use of cookies.

We use the following types of cookies:

  • Strictly necessary cookies: These cookies are essential for the operation of our website, enabling you to access secure areas and perform necessary functions.
  • Analytical/performance cookies: These cookies help us analyze and understand how visitors interact with our website. They assist us in improving the website’s performance, navigation, and user experience.
  • Functionality cookies: These cookies enable us to recognize you when you return to our website, personalize content, and remember your preferences, such as your region.
  • Targeting cookies: These cookies track your website visits, pages visited, and links followed. They are used to deliver targeted advertising based on your interests.
  • Affiliate tracking cookies: These cookies track your website visit and subsequent purchases, but they do not identify you as an individual.

Please note that third-party websites, such as airlines, may also use cookies over which we have no control.

You can block cookies by adjusting the settings in your browser to refuse all or some cookies. However, please be aware that blocking cookies, including essential cookies, may restrict your access to certain parts of our site.

  1. Contact

We welcome any queries or feedback regarding our privacy policy. If you have any questions, concerns, or requests, please email us at [email protected]. Our dedicated team will be glad to assist you.

Thank you for taking the time to review our Privacy Policy. We value your privacy and are committed to ensuring the protection and confidentiality of your personal information.