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Terms & Conditions

1. Terms

1.1 The Getaway Lounge provides its members with information on cheap flight deals along with other travel-related tips and inspiration. By registering on the Website, you acknowledge the following:

– The terms outlined below

– Our privacy and cookies policy, found on the Website

1.2 Please read these terms carefully before you subscribe on the website. The following will tell you who we are, the service which we intend to provide and how you and we may change or end the contract. It will also tell you what to do if there is a problem and what to do in the event of other important issues.

1.3 In this context, Website means www.thegetawaylounge.co.uk

2. Information about us

2.1 We are The Getaway Lounge Limited (company number: 11299242) – given at Companies House, Cardiff, on 9th April 2018.

2.2 Should we have to contact you, we will do so using the email address you have provided to receive our email alerts.

3. Our contract with you

3.1 Our acceptance of your registration on the Website will take place when we email you to accept it, at which point a contract will come into existence.

3.2 The Website and email content are only applicable to flights departing from certain regions within the UK and are therefore intended for this particular audience only.

4. The Website

4.1 It is free to become a member on our Website

4.2 You can also upgrade your membership for a Premium service at any time and the additional benefits you can expect to receive can be found on the Upgrade Page on the website. If you wish to change the length / Term of your Premium Membership before it expires, please contact us and we will let you know if this is possible.

4.3 You cannot book flights via the Website. We only provide information on the flights that are available at the time of email – any contract that you enter into with an airline is between you and that particular airline / travel agent and at no time will a contract be entered into between you and us in regard to booking flights or other services.

4.4 We may have to change the Website to reflect changes in law, or to implement minor technical improvements, for example to address a security threat. These changes will not affect your use of the website or service.

4.5 Changes to the website may be necessary in order to comply with regulations and address any technical adjustments or improvements. This will not affect your service.

5. The Service

5.1 Upon subscription you will start receiving emails relevant to your chosen departure region/s within 7 working days. The departure region/s you can select from are set out on the website and currently comprise of Scotland, North East, North West, Midlands, South West and London Airports.

5.2 By purchasing the Premium Membership, you are entering into a contract with us for the period as set out on the subscription form. At the end of each term, this contract will automatically renew for the same duration until you or we cancel the contract. Premium Members agree that they will only use our services for their own personal benefit.

5.3 Our service may endure times where a delay is possible, and we will do our utmost to let you know if this it to happen in good time. We will take the necessary steps to ensure we minimise any delays and provided we do this we will not be liable. If there are any significant delays in the service, you may contact us and receive a pro-rata refund for the period that the service was unavailable.

5.4 There may be times when we have to suspend use of the website for various reasons such as technical changes and improvements.

5.5 We will let you know in advance via email if we are expecting any suspensions in our services, unless the problem is urgent or an emergency situation. If services have to be suspended for longer than 30 consecutive days in any Term for Premium Members, we will adjust the price of your subscription so that you do not pay for the services whilst it is suspended.

5.6 If you do not pay us for the services when you are supposed to (for example, if we no longer have up to date debit or credit card details on record) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the services until payment has been made. We will contact you in such scenario. You may contact us to end the contract if we suspend it, or tell you we are going to suspend it, in each case for a period of 90 consecutive days and we will refund any sums you have paid in advance for the services in respect of the period after you end the contract.

5.7 We will do our utmost to ensure that the information we provide our members is accurate at the time of email by using various search engines and matrix systems. That said, we must warn our members of the following:

5.7.1 When providing such information, we are unable to guarantee that the deals are exactly what is being outlined as prices can go up or down at any time.

5.7.2 Information is shortlisted using a wide range of providers, and that is not to say there may be more appropriate or suitable providers elsewhere.

5.7.3 Any links to third party websites that we highlight are for your interest and convenience only. We do not have any control on these websites as they are not owned by us. We do not accept responsibility for such third parties or their services.

5.8 We only provide information on the deals and fares available at the time but none of the information we provide amounts to a recommendation or endorsement by us in respect of such service providers. The information we provide is for general information purposes only and intends to help you select services that you feel are most suitable to meet your needs. You must ensure that you carefully read all the features and terms and conditions of any deal or service before applying for it.

6 Your rights to end the contract

6.1 Your rights when to end the contract will vary depending on whether there is anything wrong with the services, how we are executing the service, and when you decide to end the contract:

a) If you want to end the contract because of something we have done, or informed you that we are going to do – see Clause 6.2

b) If you have just changed your mind about the services – see Clause 6.3

c) In all other cases – see Clause 6.4

6.2 If you are ending the contract or any reason set out at a) – the contract will end immediately, and we will refund you pro-rata for the period of time that the services are not available to you. The reasons are:

a) We have informed you of an upcoming change to the services or these terms which you do not agree to (see clause 4.5);

b) There is a risk that the supply of our services may be significantly delayed because of events outside our control;

c) Services are suspended due to a technical issue, or if we inform you that we are going to suspend them for technical reasons, in each case for a period of more than 10 working days; or,

d) You have a legal risk to end the contract because of something we have done wrong.

6.3 For most online services, you are given a 14-day window in which to change your mind and receive a full refund. Under these terms, if you have paid for the Premium Membership then you can cancel your Membership up to 30 days from the start of your membership and we will provide you with a full refund.

6.4 You can end the contract after the 30-day trial period, but you will not be entitled to a full refund for the Term once we have provided our services.

7 How to end the contract with us

7.1 To end the contract you need to contact us at henry@thegetawaylounge.co.uk if you are a Premium Member.

7.2 Free members can unsubscribe by clicking the “unsubscribe” link in the footer of our emails.

7.3 If you are due a refund following a cancellation, it will be paid to you by the same method you used for payment.

8 Price and payment for the Premium Membership

8.1 The costs for the Premium Membership will be set out on the Website, within the “upgrade” page.

8.2 The cost for each subsequent renewal / Term will also be set out on the Website.

8.3 Details of how to make payment can be found on the website.

9 Automatic renewal of Premium Membership

9.1 The Premium Membership will renew for a further Term at the end of a Term. If you do not wish for the membership to renew then please contact us at least 3 working days prior to the expiry of the Term to inform us that you do not wish to renew.

10 Our responsibility for loss or damage suffered by you

10.1 If we fail to comply with these terms, we are not responsible for any loss or damage you suffer.

10.2 If the information on the emails we supply to you, or the emails themselves, or any part thereof, damages a device or digital content belonging to you or causes you any other loss you agree that we are not liable for any such loss.

10.3 We are not liable for business losses. We supply our information services for domestic and private us. If you use the Website for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

11 Our rights to end the contract

11.1 We may end the contract if you break it. We may end the contract at any time by contacting you if you do not make any payment when it is due, and you still do not make payment within 5 days of us reminding you that payment is due.

12 If there are any problems related to the service, please contact us as henry@thegetawaylounge.co.uk

13 Nothing in these terms will affect your legal rights