Terms & Conditions


  1. By registering on The Getaway Lounge website (the “Website”), you acknowledge and agree to these Terms and Conditions (“Terms”) and our Privacy and Cookies Policy, both of which are available on the Website.
  2. Please read these Terms carefully before subscribing to the Website. They explain who we are, the services we provide, and the terms and conditions under which we provide these services. They also provide guidance on what to do if you have a problem, as well as outlining other important issues.
  3. In this context, the term “Website” means

About Us

  1. The Getaway Lounge Limited (Company number: 11299242) is the company behind the Website. It was registered at Companies House, Cardiff, on 9th April 2018.
  2. If we need to contact you, we will use the email address you provided during registration to receive our email alerts.

Our Contract With You

  1. We will accept your registration on the Website by emailing you to confirm it, at which point a contract will come into existence between us.
  2. Please note that the information on the Website and in our emails is only applicable to flights and package holidays departing from certain regions within the UK, and is therefore intended for this particular audience only.

The Website

  1. Becoming a member of our Website is free.
  2. You can upgrade to a Premium membership at any time to receive additional benefits, as outlined on the Website. If you wish to change the length of your Premium Membership before it expires, please contact us, and we will let you know if this is possible.
  3. Please note that you cannot book flights or holidays through the Website. We only provide information that is available at the time of the email. Any contract that you enter into with a third party is between you and that particular airline, holiday provider or travel agent, and at no time will a contract be entered into between you and us in regard to booking travel or other services.
  4. We may need to change the Website to reflect changes in law or to implement minor technical improvements, for example, to address a security threat. These changes will not affect your use of the Website or the services we provide.
  5. Changes to the Website may be necessary to comply with regulations and address any technical adjustments or improvements. This will not affect your service.

The Service

  1. Upon subscription, you will start receiving emails relevant to your chosen departure region(s) within 7 working days. The departure region(s) you can select from are set out on the Website and currently comprise Ireland & Northern Ireland, Scotland, North East, North West, Midlands, South West, and London Airports.
  2. By purchasing a Premium Membership, you are entering into a contract with us for the period set out on the subscription form. At the end of each term, this contract will automatically renew for the same duration until you or we cancel the contract. Premium Members agree that they will only use our services for their own personal benefit.
  3. Our service may experience times when a delay is possible, and we will do our utmost to let you know in good time if this happens. We will take the necessary steps to ensure we minimize any delays, and provided we do this, we will not be liable. If there are any significant delays in the service, you may contact us to receive a pro-rata refund for the period that the service was unavailable.
  4. There may be times when we have to suspend the use of the Website for various reasons, such as technical changes and improvements.
  5. We will notify you in advance via email if we anticipate any service suspensions, unless the situation is urgent or an emergency. If services need to be suspended for more than 30 consecutive days in any term for Premium Members, we will adjust the price of your subscription so that you are not charged for the services during the suspension period.
  1. If you fail to make timely payment for the services (for example, if we do not have up-to-date debit or credit card details on record) and you still do not make payment within 7 days of our reminder, we may suspend the supply of services until payment is made. We will contact you in such a scenario. If we suspend the services or inform you of the suspension for a period of 90 consecutive days, you may contact us to terminate the contract, and we will refund any prepaid sums for the services after the termination date.
  2. We strive to provide accurate information to our members at the time of email by utilizing various search engines and matrix systems. However, we must inform our members of the following:
  • 7.1 While we provide such information, we cannot guarantee that the deals outlined will remain the same, as prices can fluctuate at any time.
  • 7.2 The information is obtained from a wide range of providers, and there may be more suitable or appropriate providers elsewhere.
  • 7.3 Any links to third-party websites that we highlight are provided for your convenience and interest only. As we do not own or control these websites, we do not accept responsibility for the third parties or their services.
  1. We solely provide information on available deals and fares at the time, and none of the information we provide constitutes a recommendation or endorsement by us of such service providers. The information is for general informational purposes only and is intended to assist you in selecting services that best suit your needs. You must carefully read all the features, terms, and conditions of any deal or service before applying for it.

Your Rights to Terminate the Contract

  1. Your rights to terminate the contract depend on the circumstances, including any issues with the services, our performance, and the timing of your decision:
  • a) If you wish to terminate the contract due to something we have done or informed you of – see 2. below
  • b) If you have changed your mind about the services – see 3. below
  • c) In all other cases – see 4.
  1. If you are terminating the contract for reasons mentioned in a), the contract will end immediately, and we will provide a pro-rata refund for the period during which the services were unavailable. The reasons for termination are:
  • a) We have informed you of an upcoming change to the services or these terms that you disagree with.
  • b) There is a significant risk of delay in supplying our services due to events beyond our control.
  • c) Services are suspended due to technical issues or if we inform you of an upcoming suspension for technical reasons, for a period exceeding 10 working days.
  • d) You have a legal right to terminate the contract due to our wrongdoing.
  1. In most cases, you have a 14-day window to change your mind and receive a full refund for online services. Under these terms, if you have paid for a Premium Membership, you can cancel your membership within 30 days from the start and receive a full refund.
  2. After the initial 30-day period, you can still terminate the contract, but you will not be entitled to a full refund for the remaining term of the services.

How to Terminate the Contract

  1. To terminate the contract, Premium Members need to contact us at [email protected].
  2. Free members can unsubscribe by clicking the “unsubscribe” link located in the footer of our emails.
  3. If you are eligible for a refund following a cancellation, it will be issued using the same payment method you used for the initial payment.

Price and Payment for Premium Membership

  1. The costs associated with Premium Membership will be clearly stated on the Website.
  2. The cost for each subsequent renewal or term will also be provided on the Website.
  3. Payment instructions can be found on the website.
  4. We may offer subscribers an initial free trial of Premium Membership as part of their subscription. During the free trial period, users will have access to Premium Membership content. At the end of the free trial period, you may choose to cancel your digital Premium Membership subscription as described in the section “How to Terminate the Contract”, or we will begin charging for your Premium Membership subscription.

Automatic Renewal of Premium Membership

  1. Premium Membership will automatically renew for the subsequent term at the end of each term. If you do not wish to renew your membership, please inform us at least 3 working days before the term expires.

Our Responsibility for Loss or Damage

  1. We are not responsible for any loss or damage suffered by you if we fail to comply with these terms.
  2. If the information or emails we provide, or any part thereof, damages your device or digital content or causes any other loss, we cannot be held liable for such damages.
  3. We do not accept liability for business losses. Our information services are intended for personal and domestic use. If you use the Website for commercial, business, or resale purposes, we will not be liable for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Our Rights to Terminate the Contract

  1. We reserve the right to terminate the contract if you breach its terms. We may do so by contacting you at any time if you fail to make a payment when due, and if you still do not make payment within 5 days of our reminder.
  2. If you encounter any problems related to the service, please contact us at [email protected]
  • These terms and conditions do not affect your legal rights.